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SARA · FROM OUR HANDS TO YOURS
Shipping, with care
Every piece leaves our studio fully insured and beautifully packed. Here is how it gets to you.
Last updated: October 2026
01Where We Ship
We ship within the United States and to most countries worldwide.
02Processing Time
In-stock items ship within 1-3 business days after your order is placed. Orders placed on weekends or holidays are processed the next business day.
Custom and made-to-order pieces ship once production is complete. We will provide an estimated timeline when you place your order.
03Shipping Methods and Costs
US orders ship with USPS , FEDEX or UPS. Shipping options and costs are shown at checkout.
Orders over $200 ship free within the US. Free shipping applies to US orders only.
International shipping options and costs are shown at checkout. International customers are responsible for any customs duties, import taxes, or fees charged by their country.
Shipping fees are non-refundable.
04Packaging
Every piece is carefully packed in protective, discreet packaging to keep it safe in transit.
05Tracking
Once your order ships, you will receive an email with your tracking number.
06Insurance and Signature
Every shipment is fully insured until it is delivered.
For your security, every order requires a signature upon delivery, regardless of order value. Packages cannot be left at the door.
07Shipping Address
Please make sure your shipping address is correct before placing your order. We cannot change or redirect a package once it has shipped. If a package is returned to us due to an incorrect address or a failed delivery, you will be responsible for the cost of reshipping.
08Lost or Damaged Packages
If your tracking shows no movement for 7 days, or your package arrives damaged, contact us within 48 hours of the delivery date (or of the last tracking update) with your order number and photos. We will file a claim with the carrier and keep you updated.
Once tracking confirms delivery to your address, we are not responsible for packages that are lost or stolen after delivery.
09Delivery Times
Delivery times are estimates provided by the carrier and are not guaranteed. We are not responsible for carrier delays caused by weather, holidays, or other events outside our control.
10Contact
Questions about your order? Email us at contact@sara.jewelry
Still have questions?
We are always happy to help.
Sara Trade LLC · Georgia, USA