Refund policy
SARA · WE ARE HERE FOR YOU
Returns & exchanges, made simple
At SARA, we want you to love every piece. If something isn't right, we're here to help.
Last updated: October 2026
01Return Window
You may request a return or exchange within 7 days of receiving your order. Items must be unworn, undamaged, and in their original condition, with all original packaging, tags, and any certificates included.
02How to Start a Return
Email us at contact@sara.jewelry with your order number and the reason for your return. We will send you return instructions. Please do not send items back without contacting us first. Returns sent without approval may not be accepted.
03Items That Cannot Be Returned
◆ Custom designs and made-to-order pieces
◆ Engraved, personalized, name, initial, and photo items
◆ Resized items
◆ Pierced earrings, for hygiene reasons
◆ Final sale and clearance items
04Inspection
Every returned item is inspected by our team. Items that show signs of wear, damage, alteration, or missing components will not be accepted and will be sent back to you at your expense.
05Refunds
Once your return is received and approved, we will notify you by email and issue the refund to your original payment method within 5-10 business days. Your bank may take additional time to post the credit.
Original shipping fees are non-refundable. If you received free shipping, the original shipping cost will be deducted from your refund.
06Exchanges
If you would like a different size or item, contact us and we will arrange the exchange. If the new item costs more, you will pay the difference. If it costs less, we will credit the difference.
07Damaged or Defective Items
If your item arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with clear photos of the item, the packaging, and the shipping label. Please keep all original packaging, as it may be required for a carrier claim.
After reviewing your claim, we will repair, replace, or refund the item, at our discretion.
A manufacturing defect does not include normal wear, scratches, tarnish, loose stones caused by impact, or damage from misuse, accidents, chemicals, or water exposure.
08Return Shipping
You are responsible for return shipping costs, unless the item is defective or we made an error.
Please ship your return fully insured and with tracking. We are not responsible for returns lost or damaged in transit.
Pack the item securely in its original box or a padded envelope. Do not send jewelry loose in a paper envelope.
"Return to Sender" and Cash on Delivery (COD) shipments are not accepted.
09Order Cancellations
You may cancel an order before it ships by contacting us. Custom orders cannot be cancelled once production has started.
10Contact
Questions about returns? Email us at contact@sara.jewelry
Still have questions?
We are always happy to help.
Sara Trade LLC · Georgia, USA